Effective Date: September 22, 2026

Welcome to www.minipetsmex.com, the official online store operated by MINI PETS S.A. DE C.V. (“we”, “us”, “our”), a Mexican company rooted in the shared passion of local pet owners who wanted to build a go-to destination for high-quality, rigorously tested small pet accessories tailored for the daily needs of cats, dogs, and companion animals across the country. Every item in our collection — from leak-proof portable water bottles and gentle deshedding gloves to soft grooming brushes and thoughtfully designed travel leashes — has been field-tested by dozens of local pet families for months before being listed on our store, so we can guarantee every product is built to last, safe for sensitive pet skin, and perfectly suited for real daily routines of walks, playtime, and home care.

These Terms of Service (“Terms”) form a legally binding agreement between you (“you”, “your”, the “User”) and MINI PETS S.A. DE C.V., governing all your access to our website, account registration, product browsing, order placement, payment processing, customer support interactions, and use of every feature, tool, and resource provided through www.minipetsmex.com. By accessing, browsing, creating an account, completing a purchase, or interacting with any portion of our platform, you confirm that you have fully read, understood, and agreed to abide by every provision outlined in this document, alongside all our linked official policies including the Privacy Policy, Shipping Policy, and Refund and Returns Policy, which are all integrated into these Terms as enforceable supplementary terms. If you do not consent to any part of these Terms, you must immediately cease all use of our website and related services.

These Terms are designed to be fair and transparent for every member of our community: both for us as the platform operator, and for every pet owner who chooses to trust us with their purchase of pet care essentials that keep their furry companions comfortable, safe, and happy.

1. Eligibility and User Account Rules

1.1 ‌Age and Legal Capacity Requirement‌: To register an account, place orders, or use any transactional features on our website, you must be at least 18 years old and hold full legal capacity to enter a binding purchase agreement under Mexican federal and local commercial laws. If you are between 14 and 17 years old, you may only access our browsing features and place orders under the explicit direct supervision of a parent or legal guardian, who will be held fully liable for all activities carried out under your account and all corresponding purchase obligations. We do not knowingly collect personal information from or process orders for users under the age of 14.

1.2 ‌Account Registration‌: You are free to browse our public product catalog without creating a user account, but exclusive member features including saving your shopping cart, storing multiple shipping addresses, accessing your full order history, and qualifying for member-only discount offers require you to complete a formal account registration process. When signing up, you agree to submit accurate, current, and complete information including your full legal name, a valid active email address, and an accessible contact phone number. You are required to promptly update all account information whenever any detail changes, to ensure we can reach you for order updates and service notifications in a timely manner.

1.3 ‌Account Security and Responsibility‌: You are solely responsible for keeping your account login credentials, including your email and password, strictly confidential. You will be fully liable for all activities, actions, and purchase transactions that take place under your account, whether you explicitly authorized them or not. If you detect any unauthorized access to your account, credential leakage, or suspicious transaction activity, you must notify our customer support team immediately at orio@minipetsmex.com, or call our service line +52 800 004 6633. We will not be held responsible for any loss or damage arising from your failure to secure your account or promptly report security breaches.

1.4 ‌Account Termination‌: You may request to deactivate or permanently delete your registered account at any time by submitting a verified request to our support team. Upon receipt of your request, we will process deactivation within 10 working days, and erase all your personal identifiable information in line with our Privacy Policy, except for transaction records we are legally required to retain for tax, financial audit, and post-transaction dispute resolution purposes for a minimum of 5 years under Mexican regulations. We reserve the right to suspend or permanently terminate your account without prior notice if we detect repeated violation of these Terms, fraudulent activity, or behavior that harms the safety of our platform or other users.

2. Product Information, Pricing, and Inventory

2.1 ‌Product Descriptions and Representations‌: Every product listed on our website comes with detailed specifications, size guides, material disclosures, functional descriptions, and high-resolution images captured in real testing scenarios. We make every reasonable effort to ensure all information about our portable water bottles, deshedding gloves, grooming tools, and other accessories is fully accurate. However, minor visual variations may exist between the product photos displayed on different device screens and the physical item you receive, due to natural differences in material texture, lighting during product photography, and minor iterative product improvements made to enhance durability. These minor non-functional differences do not qualify as product defects or valid return reasons outside our standard return policy framework. You confirm you have carefully reviewed all product details that are relevant to your pet’s size, skin sensitivity, and usage scenario before submitting your order.

2.2 ‌Pricing Rules‌: All product prices displayed on our website are quoted in Mexican Pesos (MXN) unless explicitly noted otherwise. The listed product prices cover only the cost of the accessory itself, and do not include applicable shipping fees, value-added taxes, or any other supplementary service charges. All additional applicable costs will be clearly calculated and fully displayed to you on the checkout confirmation page before you submit your payment. We reserve the right to adjust product prices at any time to reflect changes in material costs, logistics expenses, or market conditions, but these price adjustments will never impact orders that we have already formally confirmed after your successful payment.

2.3 ‌Pricing Error Correction‌: In extremely rare cases, system glitches, human input errors, or technical failures may result in a product being listed at an incorrect price that is far below or above its actual regular market value. If this situation occurs, we reserve the right to refuse or cancel any orders placed under the incorrect pricing condition. We will notify you promptly once the error is identified, and offer you two options: you may proceed with the purchase at the corrected fair price, or cancel the order and receive a 100% full refund of any funds you have already paid. We will never process your order for the incorrectly priced item without contacting you first for explicit confirmation.

2.4 ‌Inventory Accuracy and Out-of-Stock Handling‌: Our inventory system is updated on a daily basis to reflect current stock levels in our warehouse. However, occasional unexpected spikes in order volume, supply chain delays, or unforeseen quality control checks may result in a product you have ordered being temporarily or permanently unavailable after you complete payment. If this happens, we will reach out to you within 2 working days, explain the situation clearly, and offer you the option to wait for the next restocking batch, swap the item for a similar equivalent product of the same or higher value, or request a full refund of the payment for the unavailable product. We will never ship random substitute items to you without your explicit written approval.

3. Order Placement, Payment, and Transaction Terms

3.1 ‌Order Submission and Acceptance‌: When you fill in your shipping information, select your preferred payment method, and confirm your order at checkout, you are submitting a formal legally binding offer to purchase the selected pet accessories at the stated total cost. The automated email you receive immediately after submitting your order is an acknowledgment that we have received your order request, and does not yet constitute our formal acceptance of the purchase. We only formally confirm and accept your order once our team has verified your payment, completed the pre-shipment quality check for your ordered items, and sent you the second dispatch confirmation email with your unique tracking number. Prior to sending this dispatch confirmation, we reserve the right to reject any order for legitimate reasons including suspected fraudulent payment activity, incomplete or invalid shipping information, product unavailability, or violation of these Terms.

3.2 ‌Authorized Payment Methods‌: We currently accept all major domestic and international credit cards and debit cards issued by regulated financial institutions, plus all local widely used digital payment methods that are clearly listed on our checkout page. We may add, adjust, or remove supported payment methods from time to time at our discretion, to ensure all payment processes remain secure and convenient for our users across Mexico.

3.3 ‌Payment Security Protection‌: All payment transactions on our platform are processed through fully PCI DSS Level 1 certified payment service providers, and we never store your full credit card, debit card, or digital wallet account details on our own local servers. All payment data transmitted between your device and our processing partners is protected with industry-standard TLS 1.3 encryption, to eliminate the risk of unauthorized interception. If our system detects any suspicious or potentially fraudulent transaction behavior, we reserve the right to place a temporary hold on your order, request additional identity verification documents from you to confirm the legitimacy of the purchase, or cancel the order entirely to protect your financial safety and our platform security.

3.4 ‌Strict No Refund-Only Policy‌: As explicitly defined in our separate Refund and Returns Policy, we will never approve any request that asks for a full or partial monetary refund while you retain physical possession of the purchased product. Under no circumstances will we issue any refund without first receiving the physical returned item at our warehouse and completing a full quality inspection to verify its condition. This rule applies even if you report minor product defects, shipping delays, or dissatisfaction with the item: the only available solutions are either returning the product for a refund or a free replacement. The only sole exception to this physical return requirement is if our independent quality inspection team confirms the product poses a direct immediate safety risk to your pet, in which case we will provide you with clear safe disposal guidance for the item and send you a brand-new replacement product free of charge, rather than issuing a pure cash refund. Any user who repeatedly submits unreasonable refund-only requests will have their account suspended or permanently restricted from future purchases on our platform.

4. Shipping, Delivery, and Receipt Terms

4.1 ‌Shipping Coverage and Timelines‌: We currently provide standard shipping services to every state and city across the full territory of Mexico, with no restricted delivery zones for any of our small pet accessories. The detailed estimated delivery windows, free shipping thresholds, and logistics partner arrangements are fully outlined in our published Shipping Policy, which is an official binding part of these Terms. For customers located in Mexico City and Estado de México, standard deliveries will arrive within 2 to 3 working days after dispatch. For customers in central Mexican states outside the metro area, delivery takes 3 to 5 working days, and for remote northern or southern states, maximum delivery time will not exceed 7 working days.

4.2 ‌Delivery Risk Transfer‌: Once our authorized logistics partner confirms successful delivery via their official tracking records, including signed receipt, photographic proof of doorstep delivery, or delivery confirmation to the pickup location you pre-approved, all risk of loss, theft, or physical damage to the purchased product transfers fully to you. If the logistics system marks your order as delivered but you have not received your package, you must notify our support team within 48 hours of the stated delivery timestamp, and we will coordinate a full investigation with the courier service on your behalf.

4.3 ‌Shipping Address Accuracy‌: You are fully responsible for submitting a complete, accurate, and valid shipping address during checkout, including your full name, detailed street and house number, neighborhood, city, state, correct 5-digit postal code, and a working phone number that the courier can use to reach you for delivery coordination. We will not be liable for lost packages, failed deliveries, or return-to-sender situations caused by incorrect, incomplete, or outdated address information you provided. If you realize you submitted a wrong address after placing your order, contact us immediately before the package is dispatched, and we will update the delivery information for you free of additional charge.

5. Returns, Exchanges, and Refund Processing

5.1 ‌Return Eligibility Window‌: Eligible unused, undamaged products can be submitted for return within 30 calendar days from the exact date you receive your order. All returned items must retain their original packaging, labels, tags, and all included accessories, and show no signs of heavy wear, misuse, or permanent damage. Custom engraved personalized pet ID tags, opened disposable hygiene pet products, and items explicitly marked as “Final Sale” on their product detail page are permanently ineligible for return, to protect product hygiene and cover unavoidable custom processing costs.

5.2 ‌Post-Return Processing‌: Once our warehouse team receives your returned parcel, we will complete a full objective quality inspection to confirm the product meets all return eligibility standards. After the inspection is approved, you may choose to exchange the item for an identical new product, or receive a full purchase price refund credited back to your original payment method. Refunds will typically be processed to your account within 7 working days after inspection approval, and any additional delays caused by your bank or payment provider’s internal processing timelines are outside our control and we cannot be held liable for them.

5.3 ‌Dispute Resolution for Return Cases‌: If you disagree with our quality inspection result for your returned product, you may submit clear photographic and video evidence of the returned item to our support team within 7 working days after you receive our inspection notification. Our dedicated quality control team will conduct a secondary independent review of your evidence and the returned product, and provide you with a final fair resolution within 3 working days.

6. User Code of Conduct and Prohibited Activities

6.1 ‌Acceptable Use‌: When accessing our website and services, you agree to comply with all applicable Mexican federal, state, and local laws, regulations, and public order norms, and you will only use our platform for lawful personal non-commercial purposes, purchasing pet accessories for your own pets or as gifts for other pet owners.

6.2 ‌Strictly Prohibited Actions‌: You are not permitted to engage in any of the following activities while using our platform:

• Submitting false, forged, or misleading personal information during account registration, order checkout, or customer support interactions.
• Copying, reproducing, distributing, or using our product photos, website design, branding content, or any other original materials from our platform for commercial purposes without our explicit written prior permission.
• Attempting to gain unauthorized access to our website servers, user databases, admin systems, or restricted internal platform areas through hacking, password cracking, phishing, or any other malicious methods.
• Uploading, transmitting, or spreading any computer viruses, malware, spyware, or other harmful code that may damage our platform infrastructure or other users’ devices.
• Using automated crawlers, scrapers, bots, or other automated tools to harvest, extract, or copy product listings, pricing data, user information, or any other content from our website without our prior written approval.
• Posting fake malicious user reviews, abusing our discount system, or submitting fake return claims in bad faith to obtain unearned benefits.
• Harassing, insulting, threatening, or using discriminatory or offensive language against our customer support staff, other platform users, or any third parties through any of our associated communication channels.

If we confirm you have engaged in any of these prohibited activities, we reserve the right to immediately suspend or permanently terminate your account, cancel all pending unpaid orders, and retain the legal right to pursue compensation for any losses your actions have caused to our business or other users.

7. Intellectual Property Protection

All original content on www.minipetsmex.com, including website layout design, original product photos, brand logos, text descriptions, marketing copy, graphic designs, and all other original digital resources, are protected by Mexican and international intellectual property and copyright laws. You may not copy, modify, distribute, publicly display, or commercially use any of these contents without our formal written authorization. Any user-generated content you upload to our platform, including product reviews, shared pet photos, and feedback content, you automatically grant us a non-exclusive, royalty-free, perpetual, worldwide right to use, edit, and display that content for the purpose of showcasing customer experiences on our platform.

8. Modifications to Terms of Service

We reserve the right to update, revise, and adjust these Terms of Service from time to time, to adapt to new updates to Mexican legal regulations, new functional upgrades to our website, or reasonable adjustments to our daily business operation rules. When we make substantive changes to these Terms, we will post the updated version on this Terms of Service page with the new effective date clearly marked, and display a prominent non-intrusive notification banner on our website homepage for at least 7 consecutive days, plus send a notification email to all registered users with valid email addresses. Your continued use of our website after the new effective date of the revised Terms will be treated as your full acknowledgment and acceptance of all the updated provisions.

9. Governing Law and Dispute Resolution

These Terms of Service are governed and interpreted in strict accordance with the laws of the United Mexican States. Any disputes, conflicts, or claims arising from or related to your use of our website services, product purchase transactions, or these Terms will first be resolved through friendly good-faith negotiation between you and our team. If the dispute cannot be resolved through negotiation within 30 calendar days, both parties agree that the courts of Estado de México will hold exclusive jurisdiction over the case.

10. Contact Information

If you have any questions, inquiries, or requests related to these Terms of Service, you may contact us through our official support channels:

• Official Company Name: MINI PETS S.A. DE C.V.
• Official Website: www.minipetsmex.com
• Contact Email: orio@minipetsmex.com
• Physical Registered Address: C. Pino Mz 1 Lt 6, Col. Copalera, Chimalhuacán, Estado de México, C.P. 56337, México
• Customer Service Phone: +52 800 004 6633