Effective Date: September 22, 2026

MINI PETS S.A. DE C.V. (“we”, “us”, “our”), the official operator of the curated pet accessories e-commerce site www.minipetsmex.com, was founded by a team of local Mexican pet lovers who have spent months testing every item in our store — from leak-proof portable water bottles to gentle deshedding gloves and practical daily pet small gear — with dozens of nearby local pet families before making them available for sale. This Shipping Policy clearly outlines all standardized delivery rules, service scope, fee structure, and relevant arrangement details for all orders placed on our platform, designed to make the process of receiving your selected pet accessories as smooth, transparent, and reliable as possible for every customer across Mexico. We prioritize timely, safe delivery that aligns with the trust our community of pet owners has placed in us, ensuring every durable, pet-safe item arrives at your door in perfect condition to support your daily walks, grooming sessions, and happy routine moments with your furry companions.

1. Order Processing Timeline

After you complete your payment on www.minipetsmex.com, our in-house order verification and preparation team will review your order details within 1 to 2 working days, excluding weekends and official Mexican public holidays. Our staff will carefully double check every item in your order against your purchase list, conduct a secondary pre-shipment quality spot check to confirm no defects or accidental damage exists on the selected pet accessory, and pack your products in shock-resistant, eco-friendly outer packaging to avoid potential scratches, leaks, or breakages during long-distance transit. You will receive an automated confirmation email immediately after payment is processed, and a second notification with your unique shipment tracking number the moment your package is dispatched from our local warehouse. Orders placed after 18:00 PM local Mexican time on working days will be processed starting from the next official business day.

2. Shipping Coverage and Delivery Time

We currently offer shipping services to all states and cities within the full territory of Mexico, with no restricted delivery zones for regular pet accessory products. The exact estimated delivery window varies based on the distance between our warehouse in Estado de México and your specified shipping address:

• For customers located in Estado de México and Mexico City metropolitan areas, standard delivery will take 2 to 3 working days after your order is dispatched.
• For customers residing in nearby central Mexican states, delivery will be completed within 3 to 5 working days after shipment.
• For customers living in remote northern or southern states of Mexico, the maximum estimated delivery time will not exceed 7 working days after your package leaves our warehouse.

If you order multiple different pet accessories in one single order, all items will be packed and shipped together in one consolidated parcel unless we explicitly notify you in advance of a partial shipment arrangement due to temporary stock shortage of a specific product. Our logistics partners will provide real-time updates for your shipment tracking, so you can check the latest location and estimated arrival status of your portable water bottle, deshedding gloves, or other pet gear at any time through the tracking link we send to your registered email.

3. Shipping Fee Structure

We maintain a simple, fair shipping fee system that eliminates hidden surcharges for all our customers:

• All orders with a total purchase value over 60 EUR qualify for completely free standard shipping across all regions of Mexico, no extra delivery costs will be added to your final checkout amount.
• For orders that do not meet the free shipping minimum threshold, a flat standard shipping fee of 4.5 EUR will be applied to your order, no matter which city or state your shipping address is located in, and there are no extra remote area surcharges or hidden processing fees.
• We do not currently offer expedited express shipping services as a standard option, but if you have urgent delivery needs for an upcoming pet activity, you can contact our customer support team separately, and we will provide you a customized expedited solution with transparent additional fee quotes based on your specific location.

4. Shipment Related Rules and Responsibility

Once your package is handed over to our authorized pre-vetted local logistics partner, we will send you a full set of tracking details, and we recommend that you monitor the shipment progress closely. If the logistics system marks your package as successfully delivered but you have not received your parcel, please contact us within 48 hours, and our team will coordinate with the logistics provider immediately to conduct a full delivery status investigation. If your package arrives with obvious outer packaging damage that may cause harm to your ordered pet accessories, you have the right to refuse to sign for the parcel, take clear photos of the damaged packaging, and notify our team right away so we can arrange a free re-delivery for you as soon as possible.

We are not responsible for delivery delays caused by force majeure events that are out of our reasonable control, including but not limited to severe natural weather, unexpected official logistics regulatory adjustments, or temporary local public health related traffic restrictions. In these rare cases, our customer support team will proactively send you regular status updates via email, and we will work with our logistics partners to arrange the earliest possible redelivery once the situation returns to normal.

If you need to modify your shipping address after placing the order but before the package is dispatched, you can send us a modification request at any time, and we will update your delivery information free of charge. Once the shipment has left our warehouse, address modification requests cannot be guaranteed, but our team will do our best to coordinate with the logistics courier to adjust the destination for you.

5. Contact Information

If you have any questions about our shipping rules, want to confirm your order processing status, or need any other delivery related assistance, you can reach our dedicated support team through the following official channels:

• Company Name: MINI PETS S.A. DE C.V.
• Official Website: www.minipetsmex.com
• Contact Email: orio@minipetsmex.com
• Physical Business Address: C. Pino Mz 1 Lt 6, Col. Copalera, Chimalhuacán, Estado de México, C.P. 56337, México
• Customer Service Phone: +52 800 004 6633